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22
Apr

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Written by : Published in Blog

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The Consumer Rights Act 2015 & has replaced the Sale of Goods Act, Unfair Terms in Consumer Contracts, Regulations and the Supply of Goods and Services Act

If this results in a dispute between your dealership and your customer, there are a range of options for resolving the dispute to avoid the customer returning the vehicle and demanding their money back. We are so confident that we can resolve disputes without the customer returning the car that if we can’t, we will give you £300. That’s the EDR promise.

Short term

Short term right to reject (up to 30 days from point of sale)

Right to repair

The right to repair or replacement (for six months following the point of sale)

Right to reject

The right to a price reduction and the final right to reject

Other services

Not only have car buyers more rights, but the Consumer Rights Act covers ‘services’, which include servicing, repairs and maintenance.

Register here!

Act now! Register or phone 0333 101 4044

Simply register your customers and their vehicles with EDR using our online system. The system will produce a PDI Check List for the vehicle which should be endorsed by the customer following his examination and test drive.
Register here!

Why dealerships choose EDR

EFFICIENT
( Effective time management )

EDR procedures are often completed very quickly, allowing you to get on with running your business.

   
SECURE
( Protect your reputation )

EDR procedures are conducted confidentially, avoiding the risk of adverse publicity and reputational damage.

BENEFICIAL
( To ALL parties )

The parties to the dispute decide the outcome between them rather than having it imposed on them.

SIMPLE AND EASY
( We do it ALL )

We answer the emails, we write the letters, we take the phone calls - You get on with selling

edr showroom

‘satisfactory quality’, ‘fit for purpose’ and ‘as described’.

Consumer Rights Act replaces the Sale of Goods Act and buyers allowed to claim full refund if car turns out to be faulty within 30 days. If defect found within six months, buyers entitled to a repair or replacement

RIGHT TO REJECT

If the product sold fails to meet one or more of the above criteria, buyers are entitled to reject the product within the first 30 days of buying it. This ‘early right to reject’ replaces the previous rule, which said retailers only need to repair or replace a faulty item or part.

AFTER 30 DAYS

If a defect is found after 30 days, but within six months, buyers are entitled to request a repair, replacement or refund.

ONE CHANCE TO REPAIR

The new legislation stipulates that dealers will have only one chance at repair or replacement – unless otherwise agreed. They cannot make repeated attempts to fix a problem; and, if they fail, buyers are entitled to a full or partial refund. The seller is allowed to make a ‘reasonable’ reduction for the amount the car has been used.

 

355 IDEAS

Creative thinking - it's what we do best!

10022 EMAILS

Time consuming - but our most cost effective communication

2440 LETTERS

Every client enjoys an official letter confirming an agreement

4616 PHONE CALLS

Speedy and direct - but comes at a cost

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23
Apr

EDR Services

Written by : in Blog
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We are so confident that we can resolve disputes without the customer returning the car that if we can’t, we will give you £300. That’s the EDR promise.

If there is a dispute between your dealership and your customer, there are a range of options for resolving the dispute to avoid the customer returning the vehicle and demanding their money back.

cheque