EDR Services

The Consumer Rights Act 2015 came into force from October 2015 and gave the car buyers a complete protection of their rights. The new law clearly states that: the sale of new or used car must be of satisfactory quality; adheres to the description provided; and must be fit for purpose. Thus, the consumer has a right to reject the product within the first 30 days, if the car dealer somehow fails to deliver what it promised.

Also, it states that if the buyer finds any defect after 30 days, but within the time frame of six months, the dealers are entitled to repair, replace or refund the whole amount. The buyer can also claim for compensation for a fault after six months, if they are able to prove that the fault was present at the time of purchase.

On the other hand legislation also states that the dealer is only obliged to replace or repair the product once, and cannot be forced to make repeated attempts to fix the problem unless otherwise stated in the agreement. In case of refund, the dealer can make reasonable reductions to the refund amount, keeping in view the extent of the usage of the car.
When there is a conflict of interest between two parties, a dispute often arises between the dealers and the buyers of cars. Since the buyer has a complete edge over the dealer, they often demand refund and return their cars. They also take advantage of the Consumer Rights Act and demand servicing, repairs and maintenance of the cars. The dealers, in contrast wish to persuade the buyers to keep the car and not to demand a refund from them or unnecessary maintenance charges. Thus, the two parties often engage in heated dispute which often result in dealers losing.
External Dispute Resolution, offer their service to dealers and promise to resolve any kind of dispute that arise between the two parties. EDR promises that you will not lose any dispute and if you trust us, we will make sure that your buyer does not return the vehicle nor claim refund. We will solve any kind of disputes that arise with your buyer and if, perchance we fail, we will give you £300 – that is the EDR promise.

EDR is the right choice for you because we deliver our service efficiently and our procedures are completed promptly, allowing you to get back to your business.  Additionally, we respect the confidentiality of your business and will not allow your reputation to be tarnished, and avoid you receiving bad publicity. Similarly, we are not in favour of imposing our decision on buyers, rather we seek to convince them and resolve the matter in a way that is beneficial to all the parties. Once you trust us, we will do everything on your behalf, from answering emails to writing letters, which will allow you to focus on your business.

EDR is just one step away. Register now with our online database and provide us information about your customer and their vehicles. You can even give us a call and we cater to your urgent needs and provide emergency assistance. External Dispute Resolution is the answer to all your dealership disputes.